Contact Us
Get in touch with the Smartex.Money team. Whether you are exploring our platform for the first time, need technical support, or want to discuss a partnership opportunity, we are here to help. Our experienced team responds promptly and is committed to providing the information you need to make informed decisions about your FinTech infrastructure.
Contact Methods
For general inquiries, sales questions, and partnership discussions. We respond within 24 hours on business days.
Website
Explore our full platform documentation, case studies, and product information online anytime.
Live Chat
Available on our website during business hours (9:00-18:00 CET, Monday through Friday). Get instant answers from our sales team.
Response Time Guarantees
Business Inquiries
We guarantee a response within 24 hours for all business inquiries received on business days. For urgent matters, please mark your email as urgent in the subject line, and we will prioritize accordingly. Typical response time for most inquiries is under 4 hours during business hours.
Technical Support
Existing customers with active subscriptions receive priority technical support. Critical production issues are addressed within 2 hours, and non-critical issues within 24 hours. Support is available 24/7 for production-impacting incidents.
Why Contact Us?
Request a Demo
See the Smartex.Money platform in action with a personalized live demonstration tailored to your business requirements and use case.
Get Pricing
Receive a customized pricing proposal based on your transaction volumes, required modules, and deployment preferences.
Discuss Customization
Learn about our customization services and how we can adapt the platform to your specific market and regulatory requirements.
Technical Questions
Get answers from our engineering team about API integrations, security architecture, deployment options, and platform capabilities.
Partnership Opportunities
Explore strategic partnerships, reseller agreements, technology integrations, and joint go-to-market initiatives with Smartex.Money.
Office Locations
Our headquarters and development center is based in Lithuania, EU. We serve clients globally with remote delivery and on-site support as needed.
Send Us a Message
Business Hours
Monday - Friday: 9:00 - 18:00 CET
Saturday - Sunday: Closed
Headquarters
Lithuania, European Union
Support
Existing customers: please use the support portal for the fastest response. Production-impacting issues are handled 24/7.